DISGUSTED!

I submitted via email the required claim documents, together with all other necessary documents on the 28/09/2018. I sent 2 emails this week to find out what the status is. On both automatic email responses received (which is computer generated), it clearly indicates that someone from Hollard would contact me within 2 days. To date, I have received no call!! Today I took it upon myself to find out what's happening with the claim, only to be told that the claim hasn't even been captured (this was confirmed by Rushinka, who still mentioned that she does not know why her colleague failed to capture the claim. Rushinka was going to bring this under her Supervisor, Claudette Jafta's, attention. Can someone please explain to me why it has taken so long? Your documents clearly indicates that a claim would be sorted out within 48 hours - well its been a week with abo****ely NO communication from Hollard!