Disgruntled

I am really ANGRY, DISAPPOINTED, DISSATISFIED as a beneficiary of proceeds (named in the policy schedule) and want a response from senior management regarding the poor service I recieved regarding a claim submitted in July.

I have lost count the number of times I've called them(Hollard) doing follow ups as to how far the claims was. I have not recieved the money and EVERYTIME I get the same story that the matter has been escalated to the immediate supervisor( of whom 'till today I've never spoken to) as well as claim's department.

Now because I was getting tired of calling, as soon as there's any response and/or information from either the supervisor/ claims department or anybody who can tell me why the claim is taking so long to be paid out.

Now I really don't know how they expected my dad to bury his wife, if he has to wait this long. Unfortunately he was laid to rest a week later after her burial. Or maybe a advantage has been taken because they're no more and have been laid to rest?

A) Policy holder: mr O J Nako

Policy number: ***5

Effective date: 01 March 2015

Plan type:Funeral plan

Insured person: mr OJ Nako (main insured) & mrs KE Nako (Spouce)

B) Benifit amount since inception date (01st March 2015) was R50 000 then strangely within the month and before first payments (as per call center) it was downgraded to R20 000.

C) Claims sent;

On the 23rd of July @12:16 the 1st claim was sent to ***

This email address I got from the Hollard's online claims application & discharge hollard funeral plan.

The second claim was sent on the 27th of July @12:16 to ***

This one I got telephonically as I was doing a follow up and was told the email on the form doesn't work.