1 reviews | Active since Sept 2018
Disgraceful non-existent service from HOLLARD
I was retrenched in May and got my retrenchment letter on the 26th of May 2020. I have since sent several emails and made numerous calls to Hollards to action my Edgars Account Protection Plan.
I have sent all the relevant info as requested below to the relevant email addresses I sent the 6th email today with relevant attachments
Last auto response from Hollard received 21 July 2020 We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on *** (Standard rates apply) - REFERS to FUNERAL PLANS!!!
I have seen on the HelloPeter website a pattern of problematic claim related processes.
I need ACTION! Action! ACTION!
The required documents are as follows: If you are claiming for Retrenchment • Completed Claim Form • ID copy of the claimant • Affidavit confirming unemployment • UI19 Form stamped by the Employer or the Certificated Letter of Service • Stamped/signed Retrenchment Letter with Notification Date If you are claiming for Loss of Income on your Account Protection Plan (APP) - for the self & full time employed • Stamped/signed Letter from the Employer • ID copy of the client • Bank Statement as proof that no salary has been received – 4 months bank statements including the current month. NB. On a monthly basis going forward, you must provide us with a new bank statement until your employment status changes. We will only be settling your monthly instalment during this period. Kindly email all of the above documents to *** for direct processing. Do not copy *** as this creates unnecessary volumes here. We trust the above is in order. Should you require anything additional, do not hesitate to contact us.
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
N-O-T-H-I-N-G!!!
SURPRISED?
I received a text message on the 14th of Aug 2020
"Hello from Hollard, we are currently experiencing a backlog on claims.
We are still committed to helping you and we apologise for any delays. Ts&Cs apply.
Hollard Auth FSP "
WHAT ????
Not my problem.
I cannot believe that a company such as Hollard struggles so much with a claim like this. I would NEVER insure with them.
HOL in Afrikaans means hollow. That is exactly what is going on - HOLLOWNESS
This is pathetic. It shows incompetence on the highest level.
N-O-T-H-I-N-G!!!
SURPRISED?
I received a text message on the 14th of Aug 2020
"Hello from Hollard, we are currently experiencing a backlog on claims.
We are still committed to helping you and we apologise for any delays. Ts&Cs apply.
Hollard Auth FSP "
WHAT ????
Not my problem.
I cannot believe that a company such as Hollard struggles so much with a claim like this. I would NEVER insure with them.
HOL in Afrikaans means hollow. That is exactly what is going on - HOLLOWNESS
This is pathetic. It shows incompetence on the highest level.
I was retrenched in May and got my retrenchment letter on the 26th of May 2020. I have since sent several emails and made numerous calls to Hollards to action my Edgars Account Protection Plan.
I have sent all the relevant info as requested below to the relevant email addresses
I sent the 8th email today with relevant attachments
Last auto response from Hollard received 13 Aug 2020
We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on ********** (Standard rates apply) - REFERS to FUNERAL PLANS!!!
I have seen on the HelloPeter website a pattern of problematic claim related processes.
I need ACTION! Action! ACTION!
The required documents are as follows:
If you are claiming for Retrenchment
• Completed Claim Form
• ID copy of the claimant
• Affidavit confirming unemployment
• UI19 Form stamped by the Employer or the Certificated Letter of Service
• Stamped/signed Retrenchment Letter with Notification Date
If you are claiming for Loss of Income on your Account Protection Plan (APP) - for the self & full time employed
• Stamped/signed Letter from the Employer
• ID copy of the client
• Bank Statement as proof that no salary has been received – 4 months bank statements including the current month.
NB. On a monthly basis going forward, you must provide us with a new bank statement until your employment status changes. We will only be settling your monthly instalment during this period.
Kindly email all of the above documents to *********** for direct processing.
Do not copy *********** as this creates unnecessary volumes here.
We trust the above is in order. Should you require anything additional, do not hesitate to contact us.
I was retrenched in May and got my retrenchment letter on the 26th of May 2020. I have since sent several emails and made numerous calls to Hollards to action my Edgars Account Protection Plan.
I have sent all the relevant info as requested below to the relevant email addresses
I sent the 8th email today with relevant attachments
Last auto response from Hollard received 13 Aug 2020
We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on ********** (Standard rates apply) - REFERS to FUNERAL PLANS!!!
I have seen on the HelloPeter website a pattern of problematic claim related processes.
I need ACTION! Action! ACTION!
The required documents are as follows:
If you are claiming for Retrenchment
• Completed Claim Form
• ID copy of the claimant
• Affidavit confirming unemployment
• UI19 Form stamped by the Employer or the Certificated Letter of Service
• Stamped/signed Retrenchment Letter with Notification Date
If you are claiming for Loss of Income on your Account Protection Plan (APP) - for the self & full time employed
• Stamped/signed Letter from the Employer
• ID copy of the client
• Bank Statement as proof that no salary has been received – 4 months bank statements including the current month.
NB. On a monthly basis going forward, you must provide us with a new bank statement until your employment status changes. We will only be settling your monthly instalment during this period.
Kindly email all of the above documents to *********** for direct processing.
Do not copy *********** as this creates unnecessary volumes here.
We trust the above is in order. Should you require anything additional, do not hesitate to contact us.