Discusting Company

Mother passed away and we as a family had to claim for her funeral. The service we received till today, is non existent. In the end we had to fork-out money ourselves to proceed with her funeral on top off dealing with our grieve. As of today, we still haven't heard anything from Hollard. Everyday now we have to phone them (ave phone call 25-30min) and submit a claim, but everyday they keep telling us they haven't receive anything. This is just nuts and utter madness. As families, loosing loved ones is hard enough to deal with and thinking the burden would be lifted a little with a funeral cover. But this is just not the case. Now we have to deal with Hollard's incompetence as well. Then looking at the 1400 reviews on this site, whereby 1300+ are complaints of horrible service. This company should not be in business!!!