NL
Nomvuyo L
1 reviews | Active since Oct 2016
03 Nov 2022, 16:06
DISAPPOINTNG AND APPALLING AS ALWAYS
Why is it that a person that signed up and has been paying for these insurance policies is unable to cancel them but the insured individuals must call you and have them cancelled? It was all good and well accepting to open these policies and been deducting money without fail and at no point did you request liaising with them. NOW THAT THERE IS A CANCELLATION REQUEST IT BECOMES AN ISSUE; YOU SUDDENLY KNOW THAT THE EXIST - HOW SO?
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Hollard Life's replyOfficial
03 Nov 2022, 16:34Hello Nomvuyo,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
Hollard Life's reply03 Nov 2022, 16:34
Official
Hello Nomvuyo,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team