sV
san V
1 reviews | Active since Apr 2012
09 Sept 2022, 08:33
Disappointing service from Hollard
I am extremely disappointed I sent my documents last week Friday and was missing only hospital account I resent my documents again on Tuesday to different Hollard people including the claims still no response I even got a certified copy of ID and resent all documents again only got a response from the 1 person which was automated saying she was on maternity leave. Today is Friday again nobody told me anything even a response saying that they received it or they are working on it. This is a problem every time I claim and it's beyond upsetting because Hollard has never had a problem collecting the money from my account
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
09 Sept 2022, 09:38Hello San,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
Hollard Life's reply09 Sept 2022, 09:38
Official
Hello San,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
sV
san V's updateReviewer Update
09 Sept 2022, 10:24I am not happy with this am I expected to wait a further 5 days for someone to get back to me it's the exact thing that I am complaining about. I'm complaining about sending stuff and no response and now u requesting me to wait a further 5 days. This is not right at all.
sV
san V's update09 Sept 2022, 10:24
Reviewer Update
I am not happy with this am I expected to wait a further 5 days for someone to get back to me it's the exact thing that I am complaining about. I'm complaining about sending stuff and no response and now u requesting me to wait a further 5 days. This is not right at all.
sV
san V's updateReviewer Update
12 Sept 2022, 15:07I was sent an email on Friday and was told that payment will be in my account by Monday, so I checked and than rep**** to the person that sent me the email only for him to tell me that they will investigate that was about 4.5 hours ago. What are u investigating was payment done or not thats all that needed to be checked. Reason I am sending a message on this platform because I sent 5 emails and still no reply
sV
san V's update12 Sept 2022, 15:07
Reviewer Update
I was sent an email on Friday and was told that payment will be in my account by Monday, so I checked and than rep**** to the person that sent me the email only for him to tell me that they will investigate that was about 4.5 hours ago. What are u investigating was payment done or not thats all that needed to be checked. Reason I am sending a message on this platform because I sent 5 emails and still no reply
Hollard Life's replyOfficial
13 Sept 2022, 10:59Hello San,
Please note i have sent the proof of payment to you via your email address.
Kind Regards,
Escalated Complaints Team
Please note i have sent the proof of payment to you via your email address.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply13 Sept 2022, 10:59
Official
Hello San,
Please note i have sent the proof of payment to you via your email address.
Kind Regards,
Escalated Complaints Team
Please note i have sent the proof of payment to you via your email address.
Kind Regards,
Escalated Complaints Team