Disappointing service!

Dear Hollard

Numerous calls are made and emails are sent but no one seems to assist clients. I called (with no success and a bill for international calls) and emailed to change my debit order dates and your employee Manthobo Legodi acknowledged my email and advised it was actioned with the relevant department. Please tell me why there was an attempt to debit on the same date I asked to be changed? Honestly clients don’t just randomly change debit order dates we have VALID reasons we do it!! Why respond to an email and say you have actioned the request when you know it wasn’t done? If you did in fact send it to relevant department the least you could do is follow up to ensure it was done. Such a simple request leaves one wondering if big ones will be attended to when clients are in need of your help! So disappointing!