Disappointing Hollard Insurance

I have never struggled so hard to get assistance with a claim in my life. I had my Edgars account ensured by Hollard and last year during lockdown i was retrenched and i notified Edgars and was told to take my claim to Hollard directly. months passed and finally got a response saying that they have made a decision on my claim and given a ref no. that i must call them. I have called a couple of times and have not been assisted, one time i was sent to the incorrect dept and the other time i was put on hold till i ran out of R110 airtime. I then called again and requested a callback from them and i received nothing, I then sent them an email explaining what is going on and requesting they call me back so i can get things sorted... still nothing!! They are quick to call you when they want money from you but now that you are claiming that money they are ducking and diving. I am so disappointed as my Wife and mother have covers from them. I have told them to rather cancel it and I will find another Insurance company that knows how to treat their clients no matter how big or small they are.