Disappointing funeral claim process

I made a funeral claim with Hollard for my father who passed away in April. So a consultant by the name of Nkadimeng sends me an email with forms that I need to complete. Fine I completed the forms and sent them back. The next day I received a call from Zandile (not sure the name) advising that they received the claim and the funds will reflect in my account the next day. So 2 or 3 days passed and the money still hasn't reflected on my account. I sent an email to Nkadimeng about this and he told me the spouse must do an affidavit stating she gives consent for the claim to continue...Hebanna.....So Hollard phoned my mother about the claim, so all in all if I didn't send the email asking about the funds, I would still be waiting for Hollard, and I would have received the funds after the funeral.

I am not happy with how Hollard does their funeral claim processes. Your process is pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I would advise that you tell your Account Manager to review this process again. Pity I can't cancel the funeral cover I have with you.

Old Mutual is the best, they did not give me the run around when I made a claim with them.