Disappointed with the service

Good day

I submitted my claim no. ***8 on Monday, 11 January 2020 and I reported that the funeral is on Saturday and we will be requiring a vehicle as per our cover.

I further reported that we had just buried my second brother a week ago and really need the claim to be processed in time.

I have made a number of calls and ive been advised that my claim was only captured yesterday, the 14th.

I have to consider moving the funeral to Sunday as we cannot postpone any further.

I'm not sure what to do as I'm really disappointed and have no plan B