Disappointed when need to claim

Good day,

I have been in an Edgar’s store several times! I have emailed and complained to Hollard, several times. I get no response!

I went into a store 6 weeks ago to register a claim of loss of income. I have never Claimed and have had an Edgars account for ten years. I’ve never missed a payment either! I short paid last month as I don’t have a job, I keep getting harassed by Edgar’s to immediately pay the outstanding amount and new installment before my credit gets affected!

I’m waiting to hear the outcome of my claim and the help I need yet no one gets hold of me! It’s disgusting to be waiting this long. I also feel Edgar’s should query this. Why is it left up to me to to sort this out? Please let me know what is happening with my claim ASAP