Disappointed in Hollard's service

I am very disappointed with Hollard Insurance (and Two Mountains). February 2022 I signed up with Two Mountains for a Funeral Policy. Around October I noticed my debit order reference had changed from Two Mountains to Hollard. I contacted Two Mountains where they advised me that all their policies have been transferred to Hollard due to their separation from the entity but not to worry as nothing would be changed. Up to that time I had not received any communication from any other two entities or updated policy documents. Debit orders of amount R270 have been debited every single month without fail to the reference of Hollard. On 27 January 2022, I contacted Hollard to confirm my policy details as well as request my policy documents for record (because this was still not sent to me at that point), the gentleman confirmed that my policy with Hollard is still in place, no waiting periods would be effected and indeed all is well (call ***). Today, 1 February 2022 I receive an SMS saying my policy has lapsed due to non-payments (which have been going out EVERY SINGLE MONTH). I called Hollard and the lady confirmed that indeed the policy has lapsed and I should send them proof of payments if I wish to continue (Call reference number - ***). I cannot believe the level of admin I am unnecessarily being subjected to and the lack of communication from Hollard to me as a client. If this is the service I am receiving right now, I shudder to think what will happen when I need to make a claim. I am at a point where I am considering a better option would be to rather reverse all the payments that have gone out because according to them the policy has lapsed and just go look for a better service provider. I am extremely disappointed.