Disappointed in Hollard as a loyal customer

I have been a client of Hollard for many many years. For some reason my debit order was deducted this month but was returned by BankServ. Even before the email in question, I phoned Hollard to understand what happened.

Discovery said the debit order didn't fail for insuffient funds, otherwise it would not have been deducted in the first place. The Discovery agent did not understand why the debit order would have been returned by BankServ. She suggested I contact Hollard to understand.

Of course I would get a threatening email from Hollard about this single incident:

"We haven’t received your latest premium on your Hollard Life policy ***. As a result, you could lose your valuable cover."

This is insulting frankly. It leaves a bitter taste in my mouth. If I don't lose my cover from them for being ******** or even trying to investigate before sending me this email, I will probably cancel my policy myself. I just don't deal well with these kinds of threats. I proud myself on my integrity.

I have a reference number from Discovery which they are very welcome to follow up on where it was verbally established this is not due to insufficient funds.

When I phoned Hollard I offered to pay the debit order immediately. The agent asked me to hold so she can give me the next debit order date. She put me on hold for probably 10 minutes, after which I cut the call.

Please treat your customers with respect. Please don't threathen them. Please don't assume there are nefarious intentions. Will I now recommend Hollard to my friends and family (where previously I would and actually did) - no. Absolutely not. I don't have time for this nonsense.