Disappointed & Frustrated with the service!!!!!

I am so frustrated & so disappointed with the service i received from Hollard. I signed for a funeral cover sometime last year, I completed the form online & a consultant called me back & we agreed that the funeral cover will include me as the main holder, my mother and 2 kids only to find out that cover only includes my mother and that they added a legal cover separate that I did not agree to.

It is almost a year since I started to pay for this policy and till this day I still have not received my policy document. what frustrate me is what was going to happen if I was supposed claim now, was I going to be told that my kids are not covered.

It is clear that Hollard only cares for sales and money and not what they claim, because I have been paying for the Legal Policy I did not agree to and I want a refund for all the debit order that I have been paying.