Disappointed client

I submitted a funeral claim on the 23 August 2023 at Hollard Pep 1. I didnt get any acknowledgement of the email 2. I called to enquire about the progress after a week . 3. The claim is with assessors it will be paid in 48 hours 4. Up to now it hasn't been paid (13 September 2023) 5. If you don't have any policy from other companies, kiss and good bye on this one. 6. I don't recommend it to anyone trust me.