Disappointed by Hollard

I joined hollard July 2017, my father was diagnosed with cancer in 2018. On 6 June 2018 he passed away. I submitted the funeral claim at hollard on the 7 June 2018. I received an SMS saying they would call me in 2 days. I told them I wanted to bury my father 16 June. They have not called me. When I call the call centre, they told me my claim is being assessed and when I ask when will they finish. They tell me that they do not know. I have never been so angry all their adverts say bayaduduza but I haven't felt like that with them during this painful period. I wish I had joined another company not Hollard. I have had to borrow money from people so that the burial can still happen.