Disappointed and embarrassed

On Sunday cousin passed away so on Wednesday the 10th of October I submitted all the required documents to Hollard and Hollard confirmed that the claim was valid and will pay out anytime on Thursday the 12th. I then started making funeral arrangements immediately.

Today is the 12th and almost 50hrs have passed and I have not heard anything from Hollard. I tried calling the claims department and I was told it has closed at 4:30pm and no one is able to give me any feed back

The funeral is tomorrow and it does not look like I will have any money to pay for the expenses. I regret having a cover with a company that doesn't live up to their promises