Disappointed and angry

My name is Nosiphiwo Mbadlisa, I bought a cell phone at Ackerman's in west street in Durban next to shoprite, after all the friendly staff of Ackerman's recommended hollard insurance for the phone, of which I bought it and immediately activated the insurance, a month later I got ******ed than I went to do all the necessary documents in order to make the claim, I went back to Ackerman's to go process the claim and my docs was faxed to hollard, thereafter the staff member that assisted me suggested that I should come back after couple of days to check up how far with the claim, I then decided to give it an ample time when I went back to check up on the claim, what I shock I got that bollard consultant claims they never got the fax, once again while I waited the staff from Ackerman's faxed the doc for the 2nd time and thereafter phoned hollard to find out if the got the fax, still they denied , and once again the manager of Ackerman's faxed my docs by himself just to make sure and again called hollard to see if they got the fax , for the 3rd time still they denied. I'm very disguised of Hillard especially since they are a big company, why are they playing with me like this