DISAPPOINTED

I CALLED IN TO CHANGE MY BANK ACCOUNT DETAILS AND I SPOKE TO 3 CONSULTANTS EACH ONE THEIR CALL KEPT DROPPING AND THERE WERE NO EFFORTS MADE TO CONTACT ME BACK. WHEN I GOT TO THE 3RD ONE WHICH HER NAME WAS PULENG - I INFORMED HER ON WHAT HAPPENED SHE BOLDLY AND RUDELY TOLD ME ON CALL THAT SHE DOESNT KNOW WHAT HAPPENED NO APOLOGY NO NOTHING THEN PROCEEDED WITH THE CALL LIKE I WAS SOME SORT OF IRRITATING HUMAN BEING CALL WAS MADE AT 16H06 08/07/2021. I COULDNT CONTINUE WITH THE CALL BECAUSE I FELT LIKE SUCH A BURDEN TO HER. CALLED INTO A COMPLAINT DEPT TO A GUY NAMED JORAM OR JEROME - HE COULDNT CARE LESS ABOUT WHAT I CALLED FOR SIMPLY IGNORED WHAT I WAS TRYING TO INFORM HIM THEN ASKED WHAT POLICY DO HAVE I THEN SAY IT THEN HE TRANSFERS ME THERE WITHOUT INFORMING ME ONTO WHAT THE HELL IS GOING ON. I AM DISAPPOINTED IN HOLLARD...I HAVE BEEN NOTHING BUT A LOYAL MEMBER FOR 5 YEARS