TZ
Tlhalefo Z

1 reviews | Active since Jun 2021

14 Jun 2021, 09:20

Disappointed

On Thursday I went start to the hollard head office to complete the claim forms for the funeral to avoid the call center or email process I was promised that within 24 hours I will get the money am still saints even now I need the money for the preparation of the funeral which is on Wednesday am very disappointed I don’t wanna lie

0
Replies (2)
Hollard Life
Hollard Life's reply14 Jun 2021, 09:52
Official
Hello Tlhalefo

We are saddened to hear about the loss of your loved one. Please accept our condolences. 

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time. 

Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you soon. 

Kind regards, Natasha Vos 
Hollard Life
Hollard Life's reply14 Jun 2021, 10:08
Official
Hello Tlhalefo

Thank you for taking my call. As confirmed our claims team has paid your claim. 

We wish you and your family strength during this time. 

Kind Regards
Natasha Vos