Disappointed

A policy was lodged without my consent, and it was from Hollard. I called them to cancel the policy as I did not agree to it. I was told that I need to send my ID and bank statement. Twelve days later that is when I get an sms saying I need to send my marriage certificate so that they can confirm my surname as the bank also can't confirm my marital surname. Strange, because my bank has my new surname including the statement and ID that I had sent to them. I think they are just delaying in refunding me. Imagine if it was a death claim, and I would be encountering such delays??! Yhooo I am disappointed in them. To think I had a funeral policy with them for years, I am glad it was canceled.