Disappointed

I am writing to follow up on my refund request.

I have called several times regarding this matter. I was previously informed that you were waiting for the other premium to reflect on your system, and once it reflected, the refund would be processed. On 18/02/2026, I was advised that the amount had reflected and that the refund would be made.

You also requested my ID copy and bank statement, which I submitted as required. However, as of today, 21/02/2026, I have not received the refund, nor have I received any further communication regarding the payment.

Kindly provide me with proof of payment and confirm the exact date the refund was processed. I would appreciate urgent assistance in resolving this matter.