Disappointed

I have two policies with Hollard insurance, of which one is up to date and the other lapsed due to the mistake they made, by not allocating a payment which I made in branch at Kagiso Mall, and my bank statement clearly shows that. Now i took a replacement policy with a different company while they've been dragging this case for six months now. All I want is my premiums back but they say they won't pay me back, they can only activate it, of which I can no longer afford it now due to the one I recently took. I took it further with my lawyers Scorpio, who have not been getting back to me for a month now, I suppose it's because it's the same company. I'm disappointed in both parties.