FV
Frik V
1 reviews | Active since Feb 2015
22 Feb 2015, 22:21
DISABILITY CLAIM
I am a client from Wesbank for many years. In November 2013 I was 55 years old, so I bought a car and caravan so that I can pay it off before my retirement. Suddenly in August 2014 my company medical separated me. Now my disability insurance will not pay out because of illness exclusion. Nobody asked me any questions or gave me any advise in detail I just sign all the obliged paperwork. The normal \credit life"- covered your for death"
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Hollard Life's replyOfficial
23 Feb 2015, 12:08Hello frikhelpet,
Good Day
We are sorry that your claim experience prompted you to contact us with a complaint, and apologise for any inconvenience or frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Alternatively, please feel free to contact me directly.
Lynne Lawrence
***
Complaints Management
Good Day
We are sorry that your claim experience prompted you to contact us with a complaint, and apologise for any inconvenience or frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Alternatively, please feel free to contact me directly.
Lynne Lawrence
***
Complaints Management
Hollard Life's reply23 Feb 2015, 12:08
Official
Hello frikhelpet,
Good Day
We are sorry that your claim experience prompted you to contact us with a complaint, and apologise for any inconvenience or frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Alternatively, please feel free to contact me directly.
Lynne Lawrence
***
Complaints Management
Good Day
We are sorry that your claim experience prompted you to contact us with a complaint, and apologise for any inconvenience or frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Alternatively, please feel free to contact me directly.
Lynne Lawrence
***
Complaints Management