Difficult to reach someone for legal advice

Item: Hollard Life
Rating: 1
Author: Mark P

I am a Hollard Legal client. I have tried to get hold of Hollard Legal all morning for legal advice, but the call centre takes me through all the options and drops my call after 1 minute of waiting.

Helpful (0)

Replies (4)

Hollard Life's replyOfficial

08 Nov 2021, 13:02

Hello Mark

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our customer resolutions team is busy looking into your complaint and a consultant will be in contact with you within three working days.

Kind Regards,

Escalated Complaints Team

Hollard Life's reply08 Nov 2021, 13:02

Official

Hello Mark

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our customer resolutions team is busy looking into your complaint and a consultant will be in contact with you within three working days.

Kind Regards,

Escalated Complaints Team

Mark P's updateReviewer Update

08 Nov 2021, 14:12

Please ask the legal advisor (Kurt) to call me as soon as possible. Trying to get through the call centre is a nightmare.

Mark P's update08 Nov 2021, 14:12

Reviewer Update

Please ask the legal advisor (Kurt) to call me as soon as possible. Trying to get through the call centre is a nightmare.

Hollard Life's replyOfficial

08 Nov 2021, 14:44

Hello Mark

We have asked the team to contact you.

Kind Regards
Natasha

Hollard Life's reply08 Nov 2021, 14:44

Official

Hello Mark

We have asked the team to contact you.

Kind Regards
Natasha

Hollard Life's replyOfficial

08 Nov 2021, 17:23

Hello Mark

Our administrator have confirmed that they have been in contact with you and provided you with their contact information.

Contact us should you have any further concerns.

Kind Regards
Natasha Vos

Hollard Life's reply08 Nov 2021, 17:23

Official