Did not receive claim for the car

On the 3rd of June I made a claim at Hollard Insurance, my policy included that I be lent a car for a week while making funeral arrangements however I did not get that car till date. It's been over a month since the funeral and I no longer need the car however it was what I was paying for and I feel that I should receive a certain amount of money back as I did not receive the full package I was paying for.