Devastating experience from Hollard Insurance

Devastating experience from Hollard Insurance. My husband had a Life Insurance policy with Hollard since 2012 which was debited from his account every month promptly without any hiccups. During the Covid 19 pandemic we experinced loss of income therefore was unable to make payment to the Life Policy for 2 months, we however communicated with the Hollard staff and informed them of our situation. Sadly on the 11th of October 2020 my husband passed away, when we informed Hollard of the death they said they would escalate the matter to the relevant Head office Management and would get back to us. In the meantime family members had to get together to assist with getting money to bury my husband. I am disgusted and disappointed in the poor service we have received from Hollard as loyal payers for the past 8 years, whom still until today has not even so much as picked up a phone to contact us regarding this matter. Seems to me all that matters in their eyes is every monthly debit order and not even an ounce of respect or loyalty towards their client.