Despicable Behaviour of Hollard Insurance

Despicable behaviour of Hollard Insurance

We, my wife and myself, joined Crusader Life Hospital Insurance Plan in 1989. We diligently paid our dues and never made any claims. The company was later bought by Hollard Insurance with the assurance that we are covered as per usual, and still we paid and made no claims. We were either healthy at the time or had a standard medical insurance to cover our needs.

Due to circumstances we had to end our Discovery Medical Aid policy three years ago but, in the back of our minds, we knew the Hospital plan was there in case of serious illness such as cancer, heart problems etc. We kept paying the Hollard policy.

Recently my wife, Desre, complained of a growth on her bottom lip and after consultation with a specialist, discovered that it was malignant and had to be removed as soon as possible to prevent it from spreading into her mouth, tongue and throat. The cheapest option came to R 30,000, money we don't have. But we did have the Hollard policy. Or so we thought.

Desre tried to contact them to submit a claim a claim and after some epic sessions their Call Center, she was told she can't claim anything because she is not covered, her husband is the only beneficiary of the policy. In spite of the fact that we sent them copies of all the original documentation proving that we are both members of this scheme, we are still, two months later, waiting for a meaningful response from Hollard. They phoned me once last week and being busy with another call, I couldn't answer. When I phoned back later I reached their call center and was told that they can't take my call at present, to please try again later.

In the meantime the growth om my wife's lip is worsening as we speak! How dare they play with peoples health like this. It is despicable!