Denied a claim payout

Hello Peter.<br> <br> I am disappointed in Hollard, I would even advice people to look for reliable and trustworthy insurance companies, now I do not even know what to do. I lost my mom in law on 24 Sept, Thurs, after paying Hollard every month for 7 months now, I was told I do not qualify for a payout because they have received 5 premiums from me, I went to the bank to check, they verified my premiums were being debited each month by Hollard. I do not know where to go to report this case, until date I have not received any communication from their side instead I am the one running around and keep making calls. I will look for other funeral cover for me and my family. I am very disappointed... *Teary*<br> <br> Thank you