delays with claims

<p>I submitted a claim for my brother on the 03/11/2016, up till today, no proper feedback, funeral is this coming Saturday and now I'm receiving calls from agents confirming who my siblings are, where's when I joined nothing of that nature was confirmed, I'm disappointed with how you treat your clients, when it comes to paying premiums you are good at reminding us, now my family has to suffer... And for that matter you can never really want to intervene in family issues, the call I received yesterday was shocking and... I'm tired and stuck with the arrangements are on hold... Ref; ********** 57,, policy nr: ********** 10</p>