Delayed Payment

I was retrenched in December and contacted Hollard's call center regarding my account protection plan which I have for my Edgars account. I was told what documents needed to be submitted and emailed this through on the 17th December 2015. I then received a sms on the 28th December 2015 stating that my claim has been approved and that payment will be made into the nominated account( my Edgars Account). I in turn called the call center on the 28th December 2015 to confirm if this infact was true. I was told it was. I called Edgars two days later and no payment was made. I called Hollard again and they said that there was a problem on the Edgars side. Between the 28th December 2015 up till now, I have called Hollard and Edgars accounts at least 10 times each and nothing has been resolved, One of the consultants told me there was a journal entry issue on Hollards side. I called on the 20th January and was told that payment was made on the 18th January 2016. I called Edgars two days later and nothing is reflecting. I even have an Edgars staff member trying to help me but to no avail. My Edgars account is now in arrears since December 2015. I've never been in arrears in my life.