NS
Nosipho S
1 reviews | Active since Mar 2021
21 Feb 2022, 11:50
Delayed on funeral claim at Hollard
I’m very disappointed again as I try to claim form the Hollard insurance. Communication is very poor. No call from them informing me the outcome of my claim. They sent the sms stating they have come to the decision regarding the claim and I have to call them. Not professional. I called the number provided and I was told it not a claim department and now I have to wait for their call.
What happened to them saying will be there for the client and pay will be within 48 hrs ?
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Replies (2)0
Replies (2)
Hollard Life's replyOfficial
21 Feb 2022, 12:35Hello Nosipho
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply21 Feb 2022, 12:35
Official
Hello Nosipho
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards,
Escalated Complaints Team
Hollard Life's replyOfficial
22 Feb 2022, 08:01Hello Nosipho
Thank you for your patience while we looked into your claim. Our claims team have confirmed that your claim has been authorised and sent for payment.
Wishing you and your family strength during this difficult time.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your claim. Our claims team have confirmed that your claim has been authorised and sent for payment.
Wishing you and your family strength during this difficult time.
Kind Regards
Escalated Complaints Team
Hollard Life's reply22 Feb 2022, 08:01
Official
Hello Nosipho
Thank you for your patience while we looked into your claim. Our claims team have confirmed that your claim has been authorised and sent for payment.
Wishing you and your family strength during this difficult time.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your claim. Our claims team have confirmed that your claim has been authorised and sent for payment.
Wishing you and your family strength during this difficult time.
Kind Regards
Escalated Complaints Team