Deceased's policy still being deducted

Item: Hollard Life
Rating: 1
Author: Fiona W

I'm querying why a deceased policy is still being deducted after a claim has been paid out on the policy? query still not answered even though the complaints department would've responded within 3 days to keep me updated? Are your systems so difficult to cease a policy once a payout has been processed? Are you at Hollard still expecting us to pay for a policy that has been claimed already?

Helpful (0)

Replies (3)

Hollard Life's replyOfficial

18 Aug 2025, 11:31

Hello Fiona W
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,
Social Resolutions Team

Hollard Life's reply18 Aug 2025, 11:31

Official

Fiona W's updateReviewer Update

18 Aug 2025, 11:57

Good day ,

With much appreciation to Puti, from the Social Media Team, this matter can now be closed.

Fiona W's update18 Aug 2025, 11:57

Reviewer Update

Good day ,

With much appreciation to Puti, from the Social Media Team, this matter can now be closed.

Hollard Life's replyOfficial

18 Aug 2025, 12:11

Hello Fiona W
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team

Hollard Life's reply18 Aug 2025, 12:11

Official