Debiting twice within one month

I can confirm that for the last 2 years, Hollard had failed me drastically and no one could give me a convincing explanation as to why they debited me twice within one month. I called them on the 29.12.2015 complaining about the debit order which ran on my normal debit date after I had made a special arrangement as per their recommendation since it was December.<br> <br> To date, I have not received any correspondence about the matter and yet I already incurred bank charges worth R180.00 due to their incompetence and unprofessionalism, what I am expecting from them is my refund which should be inclusive of the charges. I will be taking the matter with the Ombuds<br> <br> Regards<br> <br> Shadrack