Debiting me twice and *****ing my money

I am extremely upset to date no one has gotten back to me on my diuble debit for the 2nd time, you continue to ***** from me and no One bothers to call me and i hold on for your call centre and never get thru.<br> I was debited TWICE AGAIN on the 20/10/2015 for R81.32, when i should only be debited for R40.<br> I will lay a complaint against you with the ombudsman this is not the first time you did this, the last time i asked for my refundand had to call 5 times until i got it 2 weeks later, will you be paying my bank charges?<br> I am highly upset!!!!!<br> If you do not fix this once and for all I will with the ombudsman!!!!!