Debited even thou cancelled.

I had bond assurance with BetterLife/Hollard which I submitted cancellation of as my bond was paid up on the 15th December.

To date I have not received any feedback from them that the cancellation has been effected and regarding my refund.

They also proceeded to debit my account. I contacted you on the 21st December and the lady I dealt with has the worst attitude ever. She was supposed to send me confirmation and a statement, which was never sent.

I paid you for years without ever using your services and this is how I get treated.

Get your act together and refund my monies.