Debit order ***** up - MVA***K

<p> On the 18th July 2016 I contacted customer services Geraldine and changed my banking detail which she confirmed with reference number. Low and behold it wasn't changed. I phoned again yesterday and Geraldine is not taking responsibilty for this ****** up. I have 2 x reference numbers now. If it is not changed with next month end I'll take legal steps against Hollard for their inability to conform to customer requirements.</p>