1 reviews | Active since Nov 2012
Debit Order *******
After Scrutinizing my bank statement I discovered that there was a deduction of R 46.59 going off to Hollard Insurance company. After contacting Hollard and registering a complaint I was sent a policy vie the internet for Funeral cover (First Time I have seen a Policy). This cover was apparently sold to me through a 3rd Party. I did not authorize the deduction because I already have a funeral cover so would not have taken on another policy. No one can supply me with proof of where or how I took out the policy. When I respond to emails sent to me I get no response back. On the phone you are told that not my department. Service delivery to clients with queries is 1/10 so I would not like to experience a registering a claim against a policy underwritten by this company.<br>
Thank you for taking the time to bring this matter to our attention.
Your complaint was escalated to our administration department and feedback was received that this policy was taken out with our partner. We are currently awaiting feedback on the sales call and will action the request for refund when this is received.
One of our consultants will be in contact with you to discuss further details of the complaint.
Kind Regards
Nathan Mangope
***
Complaints Management
Thank you for taking the time to bring this matter to our attention.
Your complaint was escalated to our administration department and feedback was received that this policy was taken out with our partner. We are currently awaiting feedback on the sales call and will action the request for refund when this is received.
One of our consultants will be in contact with you to discuss further details of the complaint.
Kind Regards
Nathan Mangope
***
Complaints Management
