HM
Hope M
1 reviews | Active since May 2016
28 Sept 2021, 09:10
Debit order request not actioned
I have been with Hollard since 2015. I've never had a problem. In August 2021 I requested for my debit order to be moved from Capitec to FNB. They only moved 1 policy instead of 3.
I received an sms that they will deduct double in September, I didn't mind. I made another request to have my debit order details changed. I was told it's done. But they still only moved 1 debit order. I know my policy will lapse if payment for September is not received. But that's not my fault. It needs to be fixed
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
29 Sept 2021, 08:55Hello Hope
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and a consultant will be in contact with your within five working days.
Kind Regards
Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and a consultant will be in contact with your within five working days.
Kind Regards
Natasha Vos
Hollard Life's reply29 Sept 2021, 08:55
Official
Hello Hope
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and a consultant will be in contact with your within five working days.
Kind Regards
Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and a consultant will be in contact with your within five working days.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
09 Nov 2021, 15:25Hello Hope
Thank you for your patience while we looked into your matter. We confirm that your debit orders are successfully going off and your policies are up to date.
Contact us for any future concerns.
Kind Regards
Natasha
Thank you for your patience while we looked into your matter. We confirm that your debit orders are successfully going off and your policies are up to date.
Contact us for any future concerns.
Kind Regards
Natasha
Hollard Life's reply09 Nov 2021, 15:25
Official
Hello Hope
Thank you for your patience while we looked into your matter. We confirm that your debit orders are successfully going off and your policies are up to date.
Contact us for any future concerns.
Kind Regards
Natasha
Thank you for your patience while we looked into your matter. We confirm that your debit orders are successfully going off and your policies are up to date.
Contact us for any future concerns.
Kind Regards
Natasha