Debit order deducted twice&call not answered

I would like to lay a complaint as the debit order for this month went through my account twice this month. There was therefore 2 x R75 amounts debited on the same day and none was reversed.<br> <br> When i tried calling the customer care line i was placed on hold until my airtime ran out. I would like my money to be refunded,and furthermore i would like to cancel the insurance contract ASAP. With phone lines not being answered I cannot do any of the above especially when i email my complaint to the address provided on the game insurance website i receive an automated response stating that the mailbox is full.