LL
Letanya L

1 reviews | Active since Sept 2024

04 Nov 2024, 15:37

Death Claim

I am beyond disappointed with the treatment we’ve received from Hollard regarding my late mother’s policy. She paid into this policy faithfully for over 9 years, trusting that it would provide some relief and support for her family in the event of her passing. Instead, we are facing endless obstacles and delays. Every time we inquire, there’s a new “discrepancy” or excuse, making it feel like Hollard is looking for every possible reason *not* to pay out. Now we must wait 14 days for them to " find" an excuse to NOT pay!

This agonizing wait is not only unnecessary but deeply upsetting for us as her family, particularly during such an emotionally challenging time. We should not have to fight to access what is rightfully ours after years of dedicated contributions from my late mother.

This experience has shattered any trust we had in Hollard. I would not recommend them to anyone. No family deserves to endure this added burden while grieving. LM ULLBRICHT

0
Replies (2)
Hollard Life
Hollard Life's reply04 Nov 2024, 15:52
Official
Hello Letanya U

Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.

For us to investigate your policy and expedite your request, kindly provide us the following details to get into your policy and provide prompt feedback.
Full name on of the deceased on the policy:
ID number of the policy holder:
ID number of the deceased:
Where the policy was taken out.


Kind regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply14 Nov 2024, 12:53
Official
Hello Letanya U

Thank you for being patient and giving us the opportunity to resolve your complaint. Unfortunately, we did not receive the required documents to investigate and resolve your matter. The complaint has been closed.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team