IS
IRENE S
1 reviews | Active since Sept 2015
26 Sept 2015, 14:26
DEATH CLAIM
i sent the death claim documents on the 7th September, i was then called back by the consultant who advised me the claim is successful and the amount will be paid in 48 hours, till date i haven't received the payment. i called the call center twice and was advised the money will be paid on the very same day i called in but i'm still awaiting for the payout.
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Hollard Life's replyOfficial
28 Sept 2015, 10:59Hello Mkateko Ntokzozo,
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your recent loss.
We sincerely apologise for the delay in finalising your claim. The matter is being investigated and contact will be made with your shortly
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your recent loss.
We sincerely apologise for the delay in finalising your claim. The matter is being investigated and contact will be made with your shortly
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply28 Sept 2015, 10:59
Official
Hello Mkateko Ntokzozo,
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your recent loss.
We sincerely apologise for the delay in finalising your claim. The matter is being investigated and contact will be made with your shortly
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your recent loss.
We sincerely apologise for the delay in finalising your claim. The matter is being investigated and contact will be made with your shortly
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***