Death Benefit not paid out - terrible service and rude consultants

In my life i have never seen a company trying so hard not to pay a beneficiary. The policy number is ***6, and the life partner passed away, yet still to date it is a struggle to get the payment of R30 000. In a time of loss of a life partner, this should not be a worry to anyone yet consultants are extremely rude and unprofessional. I would want this resolved as the next contact will be the ombudsman