day light *******, misleading clients and lying and not keeping promises ..reap offs

Hollard does not give a rats ass about customers all they interested in is their money, they are a bunch of *****s and *****, my Uncle has had an insurance with them since 2005 and the agreement was for them to deduct premiums as agreed, now fo sometimre now they have been quite and no correspondence from them , until earlier today when he called to do an upgrade on the policy , to his greates suprise he was told the policy has lapsed, now the question is if there were no funds in his account as per initial agreement , Hollard i supposed to write, email, call or even sms to warn about that but instead they keep quite, i mean he has been loyal since 2005 why not keep in touch? this is almost like a lifetime if he did not want the policy that he has paid so much for he would have surrenderd and atleat recover a bit, but the precious and loyal client kept thinking all in still in oreder until when he wanted to upgarde, so I demand someone to call him Urgently to try and come to some sort of agreement, because we seriously are not running a charity with our our money, its either you reistate the policy of you give him the benefit or any sort of solution beacuse this is not fair, You guys called him today 'His number is ********** his surname is khabola the rest will be provided by him when you call, by the way this remids me of the payment i was supposed to have received since two years now , when you guys kept on deducting money from my deasesed sisters account, i called in as the beneficiary and someone took my account details for refund up until today nothing has been done.. her id was ********** 588089 and she passed on on the 24/6/2017 and monies where still deducted...like i said hollard do not sell dreams in order to ***** peoples monies , this is two cases now and i also need resolution asap , my sisters case i need refund as i provided banking details two years back such a big company like shame on your hollard you disgust me.