Daunting Services

Im entirely repulsed with the fact that am new to Hollard and seems as if I will be cancelling my existing policy with them already. I have visited Hollard Meadowlands Branch to submit a claim so that they cannot continue with debit orders and refund premiums paid as I was on a waiting period but to my surprise they are still debiting my bank account and have never reiterated to me since then. What relationship will I have with you in future???