TS
Thokozani S
1 reviews | Active since Oct 2017
07 Dec 2021, 09:46
Customers - Cancel whatever policy you have with Hollard
I have a funeral policy with Hollard and submitted a funeral claim on 01 December 21 and today the 8 December the claim has not been finalised/paid.My mom's funeral took place on 6 December and I have outstanding debts needed to.be settled..Fortunately i have other policies with Absa and Capitec of which they managed to pay the claim within 12 hours, same documents that were submitted at Absa and Capitec were the same as submitted at Hollard. If the banks are able to.process the claim in 12 hours why can't Hollard do. Hollard service is pathetic and they're so ***********
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Hollard Life's replyOfficial
07 Dec 2021, 10:44Hello Thokozani
We are saddened to hear about the loss of your mother. Please accept our condolences.
We are saddened to hear about the loss of your mother. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We confirm that your claim was paid yesterday. Please allow two working days for the claim amount to reflect in your account. We will request proof of payment to be sent to you.
Kind regards,
Escalated Complaints Team
Hollard Life's reply07 Dec 2021, 10:44
Official
Hello Thokozani
We are saddened to hear about the loss of your mother. Please accept our condolences.
We are saddened to hear about the loss of your mother. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We confirm that your claim was paid yesterday. Please allow two working days for the claim amount to reflect in your account. We will request proof of payment to be sent to you.
Kind regards,
Escalated Complaints Team