SS
Sales S
1 reviews | Active since Jan 2014
05 Feb 2021, 17:58
Customer Servive
I took a funeral cover for my mom and her kids, they turned 21 in 2019 and I was not told that their insurance lapsed since they are now older 21. I only received a call from your Agent today informing me that my siblings are no longer covered and when I cover them today they will be on a waiting period of 6 months.
I am not happy with this n given the fact that I am a regular customer, I am requesting that you cover my siblings immediately.
I believe it is your responsibility to alert me as soon before the twins turn 21 to insure them differently as they are now adult.
I am looking forward to you fixing this mess Hollard.
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
08 Feb 2021, 15:48Good day
Thank you for bringing this to our attention. We are sorry about the poor service experienced regarding the updating of cover for your siblings.
To enable us to assist you further, kindly provide the policy number or ID number of the policyholder.
Regards
Hollard Complaints team
Thank you for bringing this to our attention. We are sorry about the poor service experienced regarding the updating of cover for your siblings.
To enable us to assist you further, kindly provide the policy number or ID number of the policyholder.
Regards
Hollard Complaints team
Best regards,
Hollard Life's reply08 Feb 2021, 15:48
Official
Good day
Thank you for bringing this to our attention. We are sorry about the poor service experienced regarding the updating of cover for your siblings.
To enable us to assist you further, kindly provide the policy number or ID number of the policyholder.
Regards
Hollard Complaints team
Thank you for bringing this to our attention. We are sorry about the poor service experienced regarding the updating of cover for your siblings.
To enable us to assist you further, kindly provide the policy number or ID number of the policyholder.
Regards
Hollard Complaints team
Best regards,
SS
Sales S's updateReviewer Update
08 Feb 2021, 15:52***
SS
Sales S's update08 Feb 2021, 15:52
Reviewer Update
***
SS
Sales S's updateReviewer Update
24 Aug 2021, 15:25I am still waiting for feedback on this review. There is a rude lady who called me and hang up on me and unfortunately never returned. My situation is still standing and will be canceling all my policies on Friday if I am not assisted.
SS
Sales S's update24 Aug 2021, 15:25
Reviewer Update
I am still waiting for feedback on this review. There is a rude lady who called me and hang up on me and unfortunately never returned. My situation is still standing and will be canceling all my policies on Friday if I am not assisted.