customer service.... what is that

honestly can't believe that a big company like Hollard would continue to dissapoint their client. I took cover with hollard through black trace in November premiums are paid up to date. I claim for damages of R1800 and I get the worst service ever.firstly I constantly had to ask the claims advisor If there was any updates on my claim. on Monday the 18th I got really irritated and yes told her I would take the matter to hello Peter and requested her manager's details. Her manager rep**** in the email. Stating how am an annoying client and how I am abusing her staff. She then told me to find new insurance because she was cancelling my cover with 30 days notice. So when I am trying to find this new insurance as per the royal queen who clearly doesn't care about customer service , I find that indeed my policy is cancelled. So now they taking forever to send me the cancellation letter obviously on purpose as I have sent 2 email requesting for the document. Icing on the cake it's now day 5 and they still have not paid my claim which was authorised on Monday. I mean this is a R1880 claim, one can imagine what service you will get if you claim for huge loss.