LS
LUYANDA S
1 reviews | Active since Jul 2009
25 Aug 2023, 10:43
Customer service Levels are so low
It's the fact that the Call center agents are all telling me that no one can help me with my query I logged 16 August and today is the 25th nothing is done and I am told I just need to be patient. No management can assist. How long it will take they are not sure it can take 2 weeks or more. All I need is my policy to be as it was 01 August 2023.
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Hollard Life's replyOfficial
25 Aug 2023, 14:47Hello Luyanda,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply25 Aug 2023, 14:47
Official
Hello Luyanda,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team