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Good day

HOPE THIS EMAIL FINDS YOU WELL ,

I WRITING THIS AS A CLIENT WHOSE BEING PAYING THE INSURANCE SINCE 2008 ,IM SO DISAPPOINTED WITH HOLLARD INSURANCE

I RECEIVED AN SMS LAST MONTH ADVISING ME THAT MY PREMIUMS WILL INCREASE WITH R54.90, AGAIN TODAY IM RECEIVING AN SMS TO ADVISE ME THAT THE PREMIUM WILL INCREASE AGAIN DUE TO ANNIVERSARY WHATEVER.

I CALLED HOLLARD CALL CENTER TO ENQUIRE AS I AM NOW PAYING CLOSE TO R500.00 FOR AN INSURANCE WHICH I WAS PAYING R376.00,THEN THE AGENT ADVISED ME THE POLICY INCREASED LAST MONTH DUE TO HOLLARD RECEIVING TO MANY CLAIMS DUE TO THE COVID ISSUE.

MY QUESTION IS :

1.IS IT MY FAULT THAT HOLLARD RECEIVED MANY CLAIMS DUE TO COVID . 2.. HAVE YOU EVER THOUGHT THAT SOME OF US HAVE LOST OUR JOBS 3.IS IT MY RESPONSIBILITY TO PAY FOR HOLLARD FINANCIAL ISSUES OR WHATEVER . 4.AS PER MY POLICY WORDING MY POLICY THAT I SIGNED ,MY POLICY WILL ONLY INCREASE IN OCTOBER EVERY YEAR NOT FOR WHATEVER FINANCIAL ISSUE HOLLARD HAS. 5.PLEASE NOTE I AM NOT GONNA AFFORD TO PAY R462.16,I DO NOT HAVE MONEY AND I LOST MY JOB DUE TO THE PANDEMIC

AN URGENT RESPONSE WILL BE HIGHLY APPRECIATED AS I AM ESCALATING THIS TO OMBUDSMAN. YOUR AGENT HAS THE GUTS TO TELL ME THAT IF I DO NOT AGREE TO THE PREMIUMS INCREASE ,HOW AM I GOING TO RECEIVE A PAYOUT WHEN I CLAIM ,LIKE DAAA AM I NOT PAYING MY PREMIUMS .

MAY I KINDLY BE EMAILED REASON WHY MY PREMIUMS INCREASED 2 TIMES IN A MONTH AND THE CALL RECORDING -TIME 12.H04 DATE 01.09.2021 I CALLED THIS NUMBER *** SELECTED OPTION 3 FOR PREMIUM INCREASE